Shipping Rates:

• Germany: €6.95 for orders under €50
  Free shipping for orders over €50
• Europe: €6.95 for orders under €50
  Free shipping for orders over €50
• USA: $9.95 for orders under $50
  Free shipping for orders over $50
• Worldwide: $15.95 for orders under $100
  Free shipping for orders over $100

• Germany (Standard Shipping): 2–4 business days (Monday – Friday)
• Europe (Standard Shipping): 3–4 business days (Monday – Friday)
• USA (Standard Shipping): 3–4 business days (Monday – Friday)
• Worldwide (Standard Shipping): 6–12 business days (Monday – Friday)

Please note: Delivery times are estimates and may be delayed due to customs clearance, public holidays, or severe weather conditions.

• Orders are typically processed and shipped within 1–3 business days after purchase.
• Orders placed on weekends or public holidays will be processed on the next business day.

To ensure faster and more efficient delivery, we utilize a network of global fulfillment centers. By partnering with strategic logistics facilities, we can guarantee fast delivery times for Germany, our EU neighbors, and reliable connections for worldwide shipping.

Official Business Headquarters:
Kelvaros
Luis Alejandro Espinoza Perez
507 ROBERT J KING JR CT
MONTEBELLO, CA 90640
USA

As soon as your order has been shipped, you will receive a confirmation email containing your tracking number. The tracking data is usually activated within 24 hours.
You can track your shipment using the link in the email or directly on the shipping carrier's website.

Although we strive to deliver your order within the estimated timeframe, exceptional circumstances may cause delays, such as:

• Customs processing (for non-EU countries)
• Severe weather conditions
• High seasonal demand
• Logistical issues with the shipping carrier

We appreciate your understanding. If your delivery is significantly delayed, please contact us at contact@kelvaros.com.

For orders shipped outside the EU (e.g., USA, Switzerland, Worldwide), customs duties, taxes, and other fees may be charged by the destination country. These costs are borne by the recipient and are not included in the product price or shipping costs.

We recommend contacting your local customs office for information on potential fees before placing an order.

Please ensure that your shipping address is correct and complete at checkout. Kelvaros is not liable for losses or non-delivery due to incorrect address information provided by the customer.

If a package is returned to us due to an incorrect address, we will contact you to arrange a new delivery. Additional shipping costs may apply.

If the tracking information shows that your package was delivered, but you have not received it:

• Check with neighbors or family members
• Look for hidden drop-off locations at the delivery address
• Contact the shipping carrier directly

If you still cannot locate the package, please contact us at contact@kelvaros.com. We will gladly help you investigate the issue.

If you have any questions about your order or our shipping policy, please contact our customer service team at contact@kelvaros.com. We are always happy to help!